Privacy Policy

SHENZHEN YUJINTONG INTERNATIONAL FREIGHT FORWARDING CO., LTD., operating under the name YUJINTONG Logistics (“YUJINTONG,” “we,” “us,” or “our”), respects the privacy of our customers, website visitors, suppliers, consignees, business partners and other individuals whose personal information we process.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with our international freight forwarding services, warehousing and consolidation services, shipment tools, customer portal, tracking services, websites and related communications.

This Policy applies to the YUJINTONG Logistics website and related online services regardless of the domain name used by us from time to time.

1. Who We Are

The company responsible for the processing described in this Privacy Policy is:

SHENZHEN YUJINTONG INTERNATIONAL FREIGHT FORWARDING CO., LTD.

Business name: YUJINTONG Logistics

Address:
1503A, Block A, Shenglong Times Square,
No. 33 Heping Road, Qinghua Community,
Longhua Street, Longhua District,
Shenzhen, Guangdong, China

Telephone: +86 151 1238 3049

Privacy-related requests may also be submitted through the official Contact page or other official contact channels published on our website.

2. Information We Collect

The information we collect depends on how you interact with us and which logistics services you request.

2.1 Contact and Business Information

We may collect information such as:

• name;
• company name;
• business email address;
• telephone or WhatsApp number;
• billing or business address;
• website;
• job title or business role; and
• other information you provide when contacting us.

2.2 Shipment and Cargo Information

When you request a quotation, use Ship Now, create a booking or arrange a shipment, we may process information including:

• shipment origin and destination;
• pickup and delivery addresses;
• supplier and consignee information;
• cargo description;
• product or commodity information;
• actual weight;
• volumetric or chargeable weight;
• carton or pallet quantity;
• dimensions;
• declared cargo value;
• HS or customs classification information;
• commercial invoices;
• packing lists;
• purchase order references;
• requested freight mode;
• required delivery timing;
• customs and import/export documentation;
• dangerous-goods or special-handling information;
• warehouse receiving information; and
• shipment tracking events.

Depending on the shipment and applicable customs requirements, additional information may be required.

2.3 Account and Customer Portal Information

If you use a YUJINTONG customer account or portal, we may process:

• login email address;
• account identifier;
• password or authentication information in protected form;
• customer number;
• quotation history;
• bookings;
• shipment references;
• tracking history;
• uploaded documents; and
• account activity and security logs.

You are responsible for protecting your account credentials and for notifying us if you believe they have been compromised.

2.4 Customs, Compliance and Identification Information

Certain shipments, customs procedures or regulatory requirements may require us or our service partners to collect additional information, such as:

• tax or customs identification numbers;
• importer or exporter registration information;
• business registration documents;
• authorization documents;
• identification documents where legally required; and
• regulatory certificates, permits or declarations.

We request such information only where reasonably necessary for the relevant shipment, compliance process or legal requirement.

2.5 Payment and Transaction Information

Where applicable, we may process:

• invoice information;
• payment status;
• transaction references;
• bank remittance information;
• billing contact details;
• currency and payment terms; and
• other information needed to reconcile freight charges.

If payment processing is handled by a third-party provider, that provider may process payment information in accordance with its own privacy policy and security requirements.

2.6 Communications

We may retain communications relating to quotations, bookings and customer service, including communications through:

• email;
• telephone;
• WhatsApp or other business messaging services;
• website forms; and
• customer support channels.

2.7 Website and Technical Information

When you visit or use our website, we may automatically receive certain technical information, including:

• IP address;
• browser type;
• device type;
• operating system;
• language preference;
• approximate geographic region;
• pages viewed;
• referring page;
• date and time of access;
• session information;
• website interaction data; and
• security and error logs.

3. How We Use Information

We may use personal information to:

Provide Freight Services

• respond to freight inquiries;
• calculate planning estimates;
• prepare quotations;
• assess route and service eligibility;
• create bookings;
• arrange supplier pickup;
• coordinate warehouse receiving;
• consolidate cargo;
• arrange international transportation;
• coordinate customs clearance;
• arrange destination delivery;
• provide tracking updates; and
• manage shipment exceptions.

Operate Our Digital Platform

• maintain customer accounts;
• operate Ship Now;
• display shipment information;
• generate shipment references;
• provide tracking functionality;
• authenticate users;
• protect customer accounts; and
• maintain website and system reliability.

Communicate With Customers

• respond to inquiries;
• provide quotations;
• confirm bookings;
• send shipment updates;
• request missing documents;
• resolve operational issues;
• issue invoices or payment reminders; and
• provide customer support.

Meet Legal and Compliance Requirements

We may process information to:

• comply with customs and transport requirements;
• comply with tax and accounting obligations;
• respond to lawful requests from authorities;
• perform security or fraud-prevention checks;
• comply with export controls or sanctions requirements where applicable;
• investigate suspected misuse or unlawful activity; and
• establish, exercise or defend legal claims.

Improve Our Services

We may use appropriate operational and website data to:

• improve freight workflows;
• improve website functionality;
• understand service usage;
• troubleshoot technical problems;
• improve quotation tools;
• monitor service quality; and
• develop new logistics tools and services.

4. Legal Bases for Processing

Depending on the applicable jurisdiction and the circumstances, we may process personal information because:

• processing is necessary to take steps at your request before entering into a contract;
• processing is necessary to perform a freight forwarding or logistics contract;
• processing is necessary to comply with legal or regulatory obligations;
• processing is necessary for legitimate business interests such as customer service, fraud prevention, information security and operational management, where permitted by applicable law;
• you have provided consent where consent is required; or
• another lawful basis permitted under applicable data protection law applies.

Where processing relies on consent, you may withdraw that consent as permitted by applicable law.

5. Automated Freight Estimates

Certain website tools may automatically calculate estimated freight options based on shipment information such as destination, cargo type, weight and dimensions.

These calculations are intended to assist with shipment planning.

They do not constitute fully automated decisions producing significant legal effects on an individual.

Website freight estimates remain subject to cargo review, confirmed measurements, route availability, carrier acceptance and final booking confirmation.

6. How We Share Information

International freight forwarding requires information to move between parties involved in a shipment.

Where reasonably necessary, we may disclose relevant information to:

• airlines;
• ocean carriers;
• rail operators;
• trucking companies;
• express carriers;
• freight agents;
• destination delivery partners;
• warehouses;
• customs brokers;
• customs and border authorities;
• port and terminal operators;
• inspection providers;
• cargo insurance providers where insurance is requested;
• technology and cloud-service providers;
• communications providers;
• payment and banking providers;
• accounting and professional advisers; and
• government, regulatory or law-enforcement authorities where legally required.

We seek to provide third parties only with information reasonably necessary for the relevant service or legal purpose.

7. International Data Transfers

Freight forwarding is inherently international.

A shipment may require information to be transferred between China, the destination country, transit countries and locations where carriers, agents, customs brokers, warehouses or technology providers operate.

For example, consignee or delivery information may need to be provided to a destination agent or carrier in order to complete customs clearance or final delivery.

Where applicable law requires specific safeguards for cross-border transfers of personal information, we will take reasonable steps to use appropriate legal and organizational measures.

8. Information Received From Other Parties

We may receive personal information from:

• customers;
• suppliers;
• factories;
• exporters;
• importers;
• consignees;
• carriers;
• customs brokers;
• warehouse operators;
• destination agents; and
• other parties involved in a shipment.

If you provide us with personal information relating to another individual, such as a consignee, supplier contact or delivery contact, you should ensure that you have an appropriate basis to provide that information to us.

9. Cookies and Similar Technologies

Our website may use cookies or similar technologies for purposes such as:

• essential website functionality;
• session management;
• account authentication;
• security;
• user preferences;
• performance measurement; and
• website analytics.

Where required by applicable law, non-essential cookies will be subject to appropriate notice or consent controls.

If advertising, remarketing or additional analytics technologies are introduced in the future, this Privacy Policy and any applicable cookie controls should be updated accordingly.

You may also be able to control cookies through your browser settings.

Disabling certain necessary cookies may affect website or customer portal functionality.

10. Information Security

We use reasonable administrative, technical and organizational measures designed to protect personal information from:

• unauthorized access;
• accidental loss;
• unlawful disclosure;
• alteration;
• misuse; and
• destruction.

These measures may include access controls, account authentication, logging, secure infrastructure and restricted internal access.

No website, transmission method or information system can be guaranteed to be completely secure. Users should therefore take reasonable precautions when transmitting information online and protect their account credentials.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy or as required by applicable law.

Retention periods depend on the type of information and the purpose for which it is processed.

For example:

• general inquiries that do not lead to business may be retained for a reasonable follow-up period;
• quotation records may be retained to support customer service and pricing history;
• account information may be retained while an account remains active and for an appropriate period afterward;
• shipment, customs, billing and transaction records may be retained for periods required by transport, customs, tax, accounting and other applicable laws; and
• information relevant to a dispute or legal claim may be retained until the matter and any applicable limitation period have been resolved.

When information is no longer required, we may delete, anonymize or securely archive it as appropriate.

12. Your Privacy Rights

Depending on where you are located and applicable law, you may have rights concerning your personal information, including the right to:

• request information about how your data is processed;
• request access to personal information held about you;
• request correction of inaccurate information;
• request deletion in circumstances provided by law;
• request restriction of certain processing;
• object to certain processing;
• withdraw consent where processing relies on consent;
• request data portability where applicable; and
• lodge a complaint with an appropriate data protection authority.

Certain rights are subject to legal exceptions. For example, we may need to retain information required for customs, tax, transaction records, legal claims or fraud prevention.

We may need to verify your identity before processing a privacy request.

13. Additional Information for California Residents

Where the California Consumer Privacy Act or related California privacy requirements apply to our activities, eligible California residents may have rights including the right to:

• know what categories of personal information are collected;
• request access to certain personal information;
• request correction;
• request deletion, subject to applicable exceptions;
• receive information about categories of recipients; and
• exercise applicable opt-out rights without unlawful discrimination.

YUJINTONG does not sell personal information for monetary consideration as part of its ordinary freight forwarding business.

If our future advertising or analytics practices constitute “sharing” or another regulated activity under applicable California privacy law, we will provide any notices and choices required by law.

14. EU, EEA and UK Users

Where the GDPR, UK GDPR or related European data protection legislation applies, we process personal information using an applicable lawful basis and provide individuals with the rights available under those laws.

International transfers involving covered personal data will be handled using appropriate transfer mechanisms where required.

Individuals may also have the right to complain to the competent data protection authority in their jurisdiction.

15. Personal Information in China

Where the Personal Information Protection Law of the People's Republic of China or related Chinese data protection requirements apply, we process personal information in accordance with applicable requirements concerning lawful processing, transparency, necessity, security and individual rights.

Where legally required for cross-border provision of personal information, appropriate procedures and safeguards will be applied.

16. Children's Privacy

Our website and freight services are designed for businesses and commercial shipping customers and are not directed to children.

We do not knowingly seek to collect personal information directly from children through the website.

If we become aware that personal information from a child has been submitted without an appropriate legal basis, we will take reasonable steps to address the information in accordance with applicable law.

17. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

YUJINTONG is not responsible for the privacy practices, content or security of third-party websites that we do not control.

You should review the privacy policies of those services separately.

18. Business Transfers

If YUJINTONG undergoes a merger, restructuring, financing, acquisition, transfer of business assets or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our services;
• new website functionality;
• new legal requirements;
• changes to technology providers; or
• changes to our information practices.

The current version will be published on our website with an updated effective date.

Material changes will be communicated where required by applicable law.

20. Contact Us

Questions or requests concerning this Privacy Policy or our handling of personal information may be submitted through the official YUJINTONG Logistics Contact page or using the following company details:

SHENZHEN YUJINTONG INTERNATIONAL FREIGHT FORWARDING CO., LTD.

1503A, Block A, Shenglong Times Square,
No. 33 Heping Road, Qinghua Community,
Longhua Street, Longhua District,
Shenzhen, Guangdong, China

Telephone: +86 151 1238 3049